Seamless communication and trust are especially important in a clinical or hospital environment where small misunderstandings can put a patient's health at risk. Time is crucial, and there's no room for error.
With increased diversity among both staff and patients, the likelihood of miscommunication increases. Practicing medicine becomes difficult when all parties can't understand each other well. Patients experience this disconnect. In fact, communication issues, as measured by Press Ganey, impact the quality rankings of many healthcare institutions.
ARI's language comprehension and accent reduction programs enable both native and non-native speaking healthcare professionals to engage in patient-centered communication. As a result, they’re better able to understand and guide their patients to health, while gaining their trust and confidence.
"I used to dread talking on the phone. I was always trying to find ways to write; if I write then the person can read it. Talking on the phone was so awful, but now I have a telephone conversation and nobody asks me to repeat myself. It's really exciting!"
- Yasmin Zakari, ARI Participant and ESL Student