It is 10 times more expensive to bring on new clients than to retain existing clients.1
Your organization's long-term growth depends on your ability to retain existing customers. Since trust and transparency are key factors in developing and maintaining customer loyalty, communication breakdowns can be particularly damaging to client relationships. Without a strong level of mutual comprehension, clients may begin to lose confidence in your ability to serve them adequately.
ARI's accent comprehension and accent reduction programs give your employees the flexibility required to keep all lines of communication open and effective. This will help them convey their professional expertise and effectively communicate the unique value your business provides.
1 http://www.census.gov/prod/2009pubs/acs-10.pdf (PDF, 625k)
"It has been a pleasure for me as well to learn and improve a critical life skill. Along with the improvement already made through past 15 weeks, the course allowed me to learn the skills needed to keep developing the pronunciation for the rest of my life."
- Participant from a Global Professional Service Company